Privacy Policy

Last updated: April 3, 2026

CloudCastle ("we," "our," or "us") operates the Questix application and related services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

1. Information We Collect

Account Information

When you create an account, we collect your email address, display name, and authentication credentials. If you sign in through a third-party service (such as Patreon, Discord, or Google), we receive basic profile information from that service as authorized by you.

Content You Create

We store the campaigns, characters, quests, notes, maps, and other content you create within Questix. This content belongs to you and is stored solely to provide and improve our services.

Usage Information

We automatically collect certain information when you use our services, including your IP address, browser type, operating system, referring URLs, and information about how you interact with our application. We use privacy-respecting analytics that do not track you across websites.

Payment Information

If you subscribe to a paid plan or support us through Patreon, payment processing is handled by our third-party payment processors. We do not store your full credit card number or banking details on our servers.

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Create and manage your account
  • Process transactions and send related information
  • Send you technical notices, updates, and support messages
  • Respond to your comments, questions, and requests
  • Monitor and analyze trends, usage, and activities
  • Detect, investigate, and prevent security incidents

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following limited circumstances:

  • With your consent — when you explicitly agree to share information with other users (e.g., shared campaigns or party invitations)
  • Service providers — with third-party vendors who assist us in operating our services (hosting, analytics, email delivery), bound by contractual obligations to protect your data
  • Legal requirements — when required by law, subpoena, or other legal process
  • Safety — to protect the rights, safety, or property of CloudCastle, our users, or the public

4. Third-Party Services

Our services integrate with third-party platforms including but not limited to:

  • Patreon — for membership, patronage, and account linking
  • Discord — for community features and authentication
  • Cloudflare — for content delivery, security, and performance

Each of these services has its own privacy policy governing the use of your information. We encourage you to review their respective privacy policies.

5. Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Your data is stored on secure servers with encryption at rest and in transit.

While we strive to protect your information, no method of transmission over the Internet or method of electronic storage is completely secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. If you delete your account, we will delete or anonymize your personal data within 30 days, except where we are required to retain it for legal obligations.

7. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate or incomplete information
  • Request deletion of your personal information
  • Export your data in a portable format
  • Object to or restrict certain processing of your data
  • Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at the email address below.

8. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us with personal information, please contact us and we will take steps to delete such information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in compliance with applicable data protection laws.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

CloudCastle
Email: contact@cloudcastle.cc
Web: cloudcastle.cc